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Shipping and Delivery Policy

Agrawal Homeo Clinic dispatches prescribed homoeopathic medicines across India following a consultation with Dr. Arpit Agrawal. This policy outlines how we process, pack, dispatch, and deliver your medicines, and what to do in case of a delivery issue.

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1. Scope of Shipping

Medicines are dispatched only on the basis of a valid prescription issued by Dr. Arpit Agrawal following a consultation.

We ship to addresses across India. International shipping is not currently available.

Medicines for walk-in patients at the clinic, Jhalawar are dispensed directly and do not apply to this policy.

 

2. Order Processing Time

3. Delivery Timelines

Delivery timelines are estimates and may vary due to courier delays, public holidays, natural calamities, or logistical disruptions. We are not responsible for delays caused by third-party courier partners after dispatch.
 

4. Shipping Charges

  • Free shipping on medicine orders above ₹500 (within India).

  • For orders below ₹500, a nominal shipping charge of ₹50–₹80 (depending on destination) is applicable.

  • Shipping charges are displayed at checkout / communicated before payment confirmation.
     

5. Packaging

  • Medicines are securely packed in tamper-evident packaging to maintain potency and prevent damage in transit.

  • Each package includes: prescribed medicines, dosage instructions slip, and clinic contact details.

  • Liquid potencies, globules, and powders are packed separately to avoid breakage or spillage.
     

6. Tracking Your Order

  • A tracking number and courier partner name will be shared via WhatsApp once your order is dispatched.

  • You can track your shipment directly on the courier partner's website using the provided tracking ID.

  • For delivery status queries, contact us at +91-7733844557 with your order details.

 

7. Undelivered / Returned Shipments

If a shipment is returned due to an incorrect address provided by the patient, re-dispatch will be chargeable.

If a shipment is returned due to recipient unavailability, we will contact you to arrange re-delivery. If unresolved within 7 days, a refund may be issued after deducting shipping charges.

If a parcel is lost in transit, we will initiate an investigation with the courier. A replacement or refund will be issued once the loss is confirmed.

 

8. Damaged or Wrong Medicines Received

If you receive medicines that are:

  • Damaged / broken in transit

  • Incorrect (wrong medicine name, wrong potency)

  • Expired at the time of delivery

  • Please take a clear photograph/video and contact us within 48 hours of delivery via WhatsApp (+91-7733844557) or email. We will arrange a replacement or full refund at no additional cost. Refer to our Refund Policy for details.
     

9. Contact for Shipping Queries

Phone / WhatsApp: +91-7733844557

Email: agrawalhomeoclinicjhalawar@gmail.com

Address: In front of Jain Opticals, Purani Jail Road, Jhalawar, Rajasthan

Clinic Hours: Mon–Sat: 9:00 AM – 2:00 PM & 5:00 PM – 9:00 PM

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