Privacy and Policy

Agrawal Homeo Clinic (operated by Dr. Arpit Agrawal) is committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains what data we collect, how we use it, and your rights under applicable Indian law, including the Information Technology Act, 2000 and relevant amendments. By using our website or services, you consent to the practices described herein.

1. Information We Collect

We collect the following types of information from patients and website visitors:

Personal Information: Name, age, gender, date of birth, address, phone number, email address
Medical Information: Medical history, current symptoms, lab reports, photographs (for skin/hair conditions), existing medications, allergies, and treatment history shared during consultation
Payment Information: UPI transaction IDs, bank transfer references (we do not store full card details)
Device & Usage Data: IP address, browser type, pages visited, session duration, and device identifiers (collected automatically via cookies)
Communication Records: WhatsApp chats, emails, or call records related to consultations for the purpose of continuity of care

2. How We Use Your Information

To provide, manage, and improve homeopathic consultation and treatment services
To maintain your patient medical records for continuity of care
To process bookings, payments, and medicine orders
To communicate appointment confirmations, reminders, follow-ups, and health tips
To dispatch prescribed medicines to your address
To comply with legal obligations and regulatory requirements under Indian law
To analyse website usage for improving user experience (in aggregate, anonymised form)

We do not sell, rent, or trade your personal or medical information to any third party for commercial or marketing purposes.

3. Sharing of Information

We may share your information only in the following limited circumstances:

Referring Physicians: If a patient is referred to another specialist, relevant medical summaries may be shared with the patient's explicit consent.
Pharmacy/Logistics Partners: Name, address, and order details are shared with dispatch/courier partners solely for medicine delivery.
Legal Compliance: Information may be disclosed to law enforcement or regulatory authorities if required by court order or applicable law.
Payment Processors: Payment transaction details are processed by secure third-party payment gateways. We do not store sensitive financial data on our servers.

4. Cookies & Tracking

Our website (hosted on Wix.com) uses cookies to enhance user experience. These include:

Session cookies for navigation and booking functionality
Analytics cookies (via Wix Analytics) to understand visitor behaviour
You can disable cookies through your browser settings; however, this may affect certain website functionalities. By continuing to use our website, you consent to our use of cookies.

5. Data Security

Patient medical records and personal data are stored securely with access restricted to authorised clinic personnel only.
Online communications (WhatsApp, email) are conducted via platforms with end-to-end encryption.
We use SSL/TLS encryption on our website for data transmission security.
While we take reasonable precautions, no method of electronic transmission is 100% secure. We cannot guarantee absolute data security.

6. Your Rights

Access: Request a copy of your personal/medical data held by us

Correction: Request correction of inaccurate information

Deletion: Request deletion of your personal data (subject to legal/medical retention requirements)

Withdrawal of Consent: Withdraw consent for data processing at any time (this may affect ability to receive services)

Portability: Request your medical records in a portable format

To exercise any of these rights, contact us at agrawalhomeoclinicjhalawar@gmail.com or +91-7733844557.

7. Data Retention

Medical records are retained for a minimum of 7 years as per Indian medical practice standards. Personal data collected for non-medical purposes is retained only as long as necessary for the stated purpose.

8. Children's Privacy

We treat pediatric patients and collect medical information about minors with the explicit consent of their parent or legal guardian. No personal data of children is collected for marketing purposes.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on our website with a revised date. Continued use of our services constitutes acceptance of the updated policy.